Privacy policy

## Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Spoiled Paws.

## 1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device.

Additionally, as you browse the site, we collect information about the pages you view, what websites or search terms referred you, and how you interact with the site.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

## 2. How We Use Your Information

We use the information we collect to:

- Process and fulfil your orders
- Communicate with you
- Screen orders for potential risk or fraud
- Improve and optimise our website and customer experience

## 3. Sharing Your Information

We share your personal information with third parties to help us use your information, such as:

- Shopify (to power our online store)
- Payment providers (to process payments securely)
- Shipping carriers (to deliver your order)

We may also share your information to comply with applicable laws and regulations.

## 4. Payment Security

All payments are processed securely through third-party payment providers. We do not store or have access to your full payment details.

## 5. Cookies

We use cookies to improve your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings.

## 6. Your Rights

You have the right to access, update, or request deletion of your personal information. To do so, please contact us using the details below.

## 7. Data Retention

We retain your information for as long as necessary to fulfil orders and comply with legal obligations.

## 8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

## 9. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

info@spoiledpaws.co.nz